TNNWC ENTREPRENEURIAL PUBLICATIONS

TNNWC Publications And Informational Products Division publishes The National Networker (TNNWC) Weekly Newsletter and The BLUE TUESDAY Report especially for entrepreneurs and early-stage venturers; free weekly subscriptions to these informative publications are available online to all entrepreneurial Members of TNNWC.

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Showing posts with label the national networker TNNW. Show all posts
Showing posts with label the national networker TNNW. Show all posts

Wednesday, May 26, 2010

DOING BUSINESS IN CHINA: The Company You Keep

Doing Business in China with Dan Paulson


A recent survey by Healthy Companies International states that three out of every four CEOs working in a Fortune 100 company today have spent at least two years in a senior leadership role. Larger companies understand the importance of having international experience, but it shouldn’t matter what size your business is. In today’s business world, and in the foreseeable future, we will require a better understanding of business from a global perspective. Some of the greatest opportunities for business today may exist outside country and it all starts by the relationships you keep.

In business, relationships are everything. Relationships are your most effective marketing tool. They open up networks. They allow you to connect with new ideas. You can get new business, from a referral, or you can increase your work with a client just through the relationships you keep.

In China, relationships are critical. Without good relationships, you may find it difficult to do business there. China is a country rich in culture and much of that culture is reflected in the way they do business. Your success in China depends on the relationships you build. Here are some things to consider:

Enter the market with a good strategy. Know what you want to achieve. Have a clear vision and an understanding of what you need to do to get there. Many opportunities exist in the world market. Seize these opportunities, but do so with a plan. If you don’t, it could be costly.

Know the connections you need. In China, government connections are just as important as business connections. Rules and regulations change often. Having a connection into different government entities can help you cut through the red tape and get your business going. Other countries have their own rules as well. Find the local resources to guide you. Additional relationships that are good to have are in market research, advertising, logistics, travel, health care and manufacturing. Find the resources necessary to build these connections. It may involve a few trips and several meetings, but it will be well worth it. Find someone who can guide you through the process to help you get the right connections faster.

Connect with other economic development centers. Be sure to check out the US Chamber of Commerce or other economic development groups. In addition, find the local chambers of commerce and seek to build relationships there. In larger cities such as Beijing, Shanghai, and Hong Kong, these Chambers can have a great deal of influence. They can also be another resource to help you start your growth oversees.

Be a capitalist. We can learn so much from other cultures on doing business, both the good and the bad. You want to be associated with reputable business partners so it is necessary to do your research. Have other trusted partners help you as well. Get someone who will look out for your best interests. In China, they are extremely capitalisitic. Poor relationships may help your connection make a buck, but could leave you out in the cold. We often fail to recognize cultural differences and interpret them correctly. Think win-win, but know what’s in your best interest as well as the interests of your client. Understand the cultural differences and how that relates to capitalism for you and for them.

Treat business like a marathon, not a sprint. Learn, learn, learn. Take cautious steps in the beginning. Try not to do too much too fast. The Chinese culture has been around for thousands of years.. It can be a difficult market to break in to. Pace yourself. Take the time to understand how and where to play. Know what you need to do to make in-roads to the market. Find those who can help you grow. Often these people are nationals. They understand the culture the best and can help you maneuver through the business challenges. Seek out loyal partners.

Bring value to your business relationships. In China, business partners, associates, and network connections all seek value in the relationship. Not too different from here, you need to be able to answer the question, “What’s in it for me?” Know what value you bring and use that to start building trust.

Following a few simple steps here can get you on your way to business expansion. Knowing the culture will make a tremendous difference in your success. Whether your expansion plans include China or another part of the world, be prepared to do business a little differently than you have in the past. It’s the little changes that can spell the difference between success and failure.


For more information, please visit Dan's TNNWC Bio.




The National Networker Companies™ and TNNWC Group, LLC
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Saturday, April 24, 2010

THE RETENTION FACTOR: Training’s Impact on Turnover

The Retention Factor with Rosanne D'Ausilio, Ph.D.


Agent turnover has always been, and continues to be, a chronically costly problem for call centers, a problem to be tolerated rather than solved.

Average turnover in the contact center is reported at 40 to 50%. Respondents to a *FurstPerson survey reported an average monthly attrition rate of 7.18%. Annualized, a 40% annual turnover estimate becomes an actual turnover rate of 87%.

Although 90% of corporate executives say that employees are the most important variable in their companies’ success, a Towers Perrin survey reported that in practice they rank people-related issues far below other business priorities. Executives agreed improving employee performance would improve business results -- 73% even said their most important investment was people. However, people-related issues, such as training and compensation, consistently ranked at the bottom of the list. It seems the mouth and the feet don’t always go in the same direction.

A profitable workforce requires well-trained, knowledgeable, conscientious, service-oriented employees who enjoy their responsibilities. Training is crucial. Recent studies in service industries link increased training to decreased employee turnover.

For instance:
Ryder Truck Rental discovered that among employees who participated in training programs, the turnover rate was 19%. For employees who did not participate, the rate soared to 41%.
Guest Quarters Suite Hotels report their low turnover rate is one indication of employee satisfaction. Additionally, but not surprising, there is a positive correlation between training, employee satisfaction, and guest satisfaction.

At this time when nearly all businesses are looking for ways to cut costs and save money, I would think reducing turnover would be a priority. Disruption of workforce stability should also be of concern to those who manage the customer care process.

FurstPerson reports the average cost of attrition at $5,466 per person. Interestingly, the cost of attrition in an internally managed contact center was reported at $7,994 per person, more than twice the cost of attrition at an outsourced center which was reported as $3,420 per person.
The disparity in cost is most likely related to the amount of time and money that is dedicated to training individuals in an internally managed contact center. And we’ve seen turnover in other reports as high as $8500 per person.

Let’s look at a typical scenario with 100 people and a 30% turnover rate.
100 people x 30% turnover = 30
This means that 30 people are leaving annually.
$7500 average (conservative) cost of new hire
$225,500+ + + = Turnover cost

Note: The plus pluses represent the additional cost of the learning curve. For instance, when senior representatives, supervisors, and/or managers need to sit with or give time to new hires this takes away from their productivity.

Also, you need to factor in consideration of the people having to take on the additional workload because of the short staffing, or likewise, when new hires are too "green" to be on their own. There is the subsequent declining morale that goes along with these examples. All of them impact productivity, customer (internal and external) satisfaction, and employee satisfaction.

Can you see the easy justification for investing in a training initiative of say $60,000 that could reduce turnover for almost a 4:1 return on your investment? Sounds like a slam dunk to me.

Let me know your comments, opinions, feedback, or please ask any questions you may have and we’ll be happy to respond.



ROSANNE D'AUSILIO, Ph.D., an industrial psychologist, consultant, master trainer, best selling author, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializing in human performance management. Over the last 25 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings as well as executive/leadership coaching. Also offered is agent and facilitator university certification through Purdue University’s Center for Customer Driven Quality.

Known as "the practical champion of the human," she authored best sellers, Wake Up Your Call Center: Humanize Your Interaction Hub, 4th ed, Customer Service and the Human Experience, Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes a 32-card deck of cards)—motivational and inspirational readings, How to Kick Your Customer Service Up A Notch: 101 Insider Tips, How to Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips (http://www.customer-service-expert.com), and The Expert’s Guide to Customer Service (http://www.customer-service-expert.com/report.htm) as well as her popular complimentary "tips" newsletter on How To Kick Your Customer Service Up A Notch! at http://www.HumanTechTips.com.

Rosanne is also a Certified Call Center Benchmarking Auditor through Purdue University's Center for Customer Driven Quality. This certification training focuses on the access and use of key performance data to help better understand benchmarking results so as to advise on practical solutions for improvement.

For 10 years prior to starting her own organization, Rosanne had responsibility for marketing, budgeting, promoting and ultimately producing domestic and international computerized trade shows in the US, London, Belgium, and Frankfurt. She inaugurated, created, trained and directed a telemarketing on-site staff and was one of the first 150 people to attain CMP (Certified Meeting Professional) certification.

She is a columnist for TMCnet.com, Ask the Expert at supportindustry.com, and The National Networker. She represents the human element on the Advisory Board of an Italian software company, authors numerous articles for industry newsletters, and is a much sought after dynamic, vibrant, internationally prominent keynote speaker.


For more information, please visit Rosanne TNNW Bio.




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Friday, April 23, 2010

WRITE TO EXCITE: Can Speakers Write Books?

Write to Excite with Peter Biadasz


(This article is an edited excerpt from my book, Write Your First Book – How To Start, Finish And Publish The Inside Of You).

Public speaking is what launched me into becoming an author. As a result, I have much admiration and respect for those who place themselves in front of groups of people and share substantive information. I enjoy working with speakers, pastors and teachers assisting them in turning their information into books. Your book will assist you in taking your presentations to a higher level of success, add to your credibility, and add to your income via back of the room sales.

After deciding to become a published author and by understanding the process of transforming the massive amount of information that a speaker accumulates over time into a book, you can save yourself from much frustration and save time.

The steps to convert your speech or presentation into a book are:
1. Transform your recorded message to a transcript.
2. Convert your transcript to a book manuscript.
3. Proof and edit your manuscript.
4. Design your book.
5. Publish your book – printing and distribution.
6. Promote your boo.

Each step can be performed by your and your resources, or you can pay a company like Total Publishing for any or all of the process. Either way, your goal is to get your message out to a public waiting to see it.

Let’s look at each step of the process:

1. Transform your recorded message to a transcript.
This involves transcribing the recoded message into a word document. Standard format is letter size, double spaced with 1 inch margins. You will need to decide if one or several of your presentations will give you the size of book you desire. A speaking series makes for an excellent book.

2. Convert your transcript to a book manuscript.
Usually a person with an editorial background can assist you to in taking the many pages of your transcript and format into something that looks like a book.

3. Proof and edit your manuscript
Both you and several sets of trusted eyes should review the work for readability, grammar, spelling punctuation, etc. It helps if someone from your target audience can also review the book. This will let you know if there was a topic either left out or not discussed properly. In addition, it would not hurt to have an industry professional examine your work.

4. Design your book.
I have much information regarding things to consider when designing your book. For the sake of the length of this article, make sure the cover graphic design and interior typeset will appeal to your target audience.

5. Publish your book – printing and distribution.
I could write a long article on this phase of your project. Working with a publisher that cares for you and your book is important. When you have a strong working relationship many other important things seem to fall into place. By remembering that this is a business and communication must be kept open to be effective, you should enjoy a productive relationship with your publisher. After all, we all want to sell more books.

6. Promote your book.
My speech on this topic it titled, "Marketing Your Book For Fun And Profit." Let the world know you now have a book to offer to them. If, in your speaking endeavors, you have gathered a following and are promoting your book, even before it is published, you have positioned yourself for success. Market some during any day ending in “Y” and you will reap the benefits. As I always say in jest, "Remember, writing a book is good, but selling a book is gooder; and yes we do offer editing services."

Having now seen how easy it is to transform your presentations into a book, I challenge you to today take those recordings, notes and files of information and begin, finish and publish what you are most passionate about.

Feel free to post your comments about turning your speeches into published book at the bottom of this article.


Peter Biadasz, author of such book as Write Your First Book (available at http://www.amazon.com/Write-Your-First-Peter-Biadasz/dp/0881444243/ref=sr_1_1?ie=UTF8&s=books&qid=1262270868&sr=1-1), More Leads and Increase Your Sales And Lower Your Golf Score, and is President of Total Publishing And Media. To discuss with Peter about publishing or marketing your book idea, or to inquire about having Peter speak to your organization or meeting, feel free to contact him at Peter@TotalPublishingAndMedia.com


For more information,please visit Peter's TNNW Bio.




COMMENT/RATE/SHARE THIS ARTICLE; CONTACT THE AUTHOR, & MORE...

The National Networker Companies™

Empowering Emerging Enterprises”

Membership in TNNWC’s Global Interactive Cooperative Business Community is free of charge and entitles you to receive both The National Networker Newsletter and The BLUE TUESDAY Report, as well as access to our unparalleled Suite of Business Services.

Join Us! Simply click on http://bit.ly/JoinTNNWC

Visit our website at http://www.TheNationalNetworker.com


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Wednesday, April 14, 2010

ESPECIALLY FOR WOMEN: Kalon Women: A Beauty-full Site in Support of Women 40-Plus

Especially for Women with Ann Barczay Sloan













Sandra Levitin

Founder/CEO/Publisher

of Kalön Women

www. Kalon-Women.com



How Sandra and I first connected

As a force to be reckoned with, Sandra Levitin came to my attention way before our life paths actually intersected. One day in late 2009, an unknown someone sent me an invitation to visit an up-and-coming web site / online magazine named “Kalön Women.” My instincts told me to take a closer look at what they were up to, which I did. On impulse I signed up on their list. At that time I had no idea Sandra and I would soon be connecting and communicating one-on-one, and would find opportunities to collaborate to a greater extent than at first foreseen.

Fast forward to early 2010, when, as Fate would decree, Sandra and the estimable Douglas Castle, Vice-Chairman of The National Networker (TNNW) connected (independently of me) and soon got involved in conversations about collaboration possibilities. Next, Douglas suggested Sandra and I get in touch with each other, which we did. Our inter-communication flows easily. And it’s fun to observe the ways in which the Big Picture of entrepreneurial possibilities between the three of us gradually unfolds!

A special bonus: Sandra and I discovered early on that we have a deep personal interest in common, our love of poetry: not only reading but the writing of poetry, too. Sandra has already published several books of poetry, whereas my own inspirational book, How to Use the Pieces of a Broken Heart: Recipes for Rebirth, is slated for publication later this year. (For more information, see http://AnnBarczaySloan.com.blogspot.com. )


What exactly does “Kalön” mean?

Naturally, this was one of the first questions I posed to Sandra in the early stages of our correspondence. At that time I could not find a definition on the kalon-women.com site.

In an e-mail, Sandra responded:
“The word Kalön is an old Greek word that means ‘beautiful’ -- however, it has very little to do with exterior beauty, ... as it has to do with inner beauty or finding something beautiful in everything around us."
In our interview, Sandra provides us with additional detail on this special dimension of Beauty. For now, let’s get more acquainted with Sandra.


Who is Sandra Levitin and what is she all about?

Here’s a comprehensive overview straight from the web site:

Editor’s Bio: Sandra Levitin
“Sandra Levitin is the Founder/CEO/Publisher of Kalön Women, an online magazine for women forty plus. She has been writing since she could hold a crayon, growing to love the feel of a pencil in her hand and the sound it makes when connecting to paper. She is a published poet, working on two manuscripts and a children’s book with her 10 year old granddaughter…

Sandra loves being in her fifties! Smack in the middle of the baby boomer generation of women; a generation of women unlike any other… A group of women not ready to move over, lie down or let life pass them by sitting in a rocking chair. These generations of 'women of a certain age' have ambition, life experience, and are passionate about both their own well being and giving back to their communities….

Her life has always framed itself around helping people. A devoted mother and grandmother, she calls herself the 'fix it lady' because everyone, including her children’s friends have always come to her to 'fix it.' It followed her on into the corporate world as she excelled in sales, sales management and sales training for several national and international companies…

After making a tough decision, Sandra decided to leave the corporate environment and fulfill a 15 year dream of creating a magazine for women forty plus that started with a friend who died from breast cancer before they could see it through together. Sandra and a few of her friends also began talking about what direction they each wanted their lives to take. Kalön Women was born as a way for us to reach out to other women sharing similar journeys to share our professional and life experiences, enriching one another along the way – all with a touch of humor, which Sandra says is so important because as women, we forget how to laugh and play….

Retirement? Sandra has discovered that women do not retire in the traditional sense. Instead, she feels that we look for new challenges and then reinvent ourselves to meet them. It is then up to us, to reveal new meanings and truths to hold our attention and to grasp the true meaning of Kalön within ourselves.”


Exploring the Kalön Women Web site

A colorful montage of images at top of the Home page is labeled with this inscription:

“Where we’ve been… where we’re going…”

Below this, you are greeted by a smiling photo of Sandra:

“Welcome to Kalön Women

Kalon Women's vision is to be a powerful voice
for women 40+ as we face challenges unique
to our generation.
Sandra Levitin, Founder

On left side of page, you’ll see three important features of the site:
  • Online Article Categories
    View listing of article categories archived.
  • Free Digital Magazine Subscription”
    Enter your subscription to the monthly
    Kalön Women” magazine.
  • "Kalön Women in Business Radio”
    Click for upcoming shows.
Now, some selected items from top of screen menu bar:
  • “About Kalön” Tab:

On this page we find detailed “Welcome to Kalön” information (condensed a bit here):


“Kalön Women’s vision is to be a powerful voice for all women 40+ as we face challenges unique to our generation. We are the sandwich generation, caring for aging parents, growing or grown children, grandchildren, and sometimes doing all of it while maintaining a professional career. And yes, salary equity is still an issue. Our professional career successes have been hard won, without the benefit of the ‘boys club.’ We are living longer and healthier lives, which creates a host of issues including living alone, financial concerns, and new relationships…

…We have grown beyond the need to mold ourselves into others' expectations. We have learned to face life with strength, dignity and a big helping of humor.

The mission of Kalön Women is to provide answers and raise awareness of issues and causes that affect us, so that our generation of women will be stronger from knowledge gained, and the generation of women who follow in our path will hopefully find it less rocky.”

Two important sub-topics within “About Kalön” are “Editor’s Bio” and “FAQ.”
  • “Digital Magazine Submissions”
    Detailed guidelines for aspiring magazine contributors.
  • “Hire Sandra to Speak”
    List of titles of professional presentations by Sandra, plus selected endorsements.
  • “Kalön Network Site”
    You’ll see a video of Sandra
    and beneath it, a link: “Click here to visit and join Kalön Community.” When you click, the next page welcomes you by name (because you’ve already registered!) Now you are about to enter an exciting new realm:
"Social Networking with a Purpose! Get Inspired! Take Action!
Find your Purpose/Passion! Build your Self-Esteem/Empowerment!
WOMEN ONLY"
This new world offers you numerous choices of activities: things to do, people to meet, even add your own content. Please feel free to explore but remember: WOMEN ONLY!
  • “Kalön Clicks”
    This item stands on its own at far right of page. It’s another innovative feature of this site. What is Kalön Clicks? It’s “the first on-line directory for women 40 plus!"
Well, there’s so much more but no point in prolonging the wait, the suspense. It’s high time to meet our Founder and CEO and Publisher herself!

- - - - - - - - - -

The Interview

Thanks, Sandra, for spending this time with me. I’m happy for this opportunity to learn more about you! First of all, how would you briefly describe what you do ─ your “elevator speech” or similar tag line?
“I am the Founder/CEO/Publisher of Kalön Women, an online magazine and forum for women forty plus. I am also a Mid-Life Strategist who specializes in supporting women through the myriad of life changes after forty.”

What makes you / your company / organization unique? In other words, what is the so-called Unique Value Proposition (UVP) of your product or service?
“Kalön Women is a forum like no other – one designed with ‘women of a certain age’ in mind, providing a new challenge, and a reinvention for women over 40.

Kalön Women’s vision is to be a powerful voice and forum for all women 40+ as we face challenges unique to our generation. We are the sandwich generation, caring for aging parents, growing or grown children, grandchildren and sometimes doing all of it while maintaining a professional career. And yes, salary equity is still an issue. Our professional career successes have been hard won, without the benefit of the ‘boys club.’

We are living longer and healthier lives, which creates a host of issues including living alone, financial concerns, and new relationships. We don’t necessarily want to look older than our age, so fitness and health are important to us, and we have grown beyond the need to mold ourselves into others expectations. We have learned to face life with strength, dignity and a big helping of humor.

Retirement? I have discovered that women do not retire in the traditional sense. Instead, we look for new challenges and then reinvent ourselves to meet them. It is then up to us, to reveal new meanings and truths to hold our attention and to grasp the true meaning of Kalön within ourselves.”

What is your primary goal, the mission of what you do?
“The mission of Kalön Women is to provide answers and raise awareness of issues and causes that affect us, so that our generation of women will be stronger from knowledge gained, and the generation of women who follow in our path will hopefully find it less rocky. The articles, stories, poetry and other written expressions in Kalön Women are created by real women 40+. Written to inspire, help and perhaps provide a few laughs to all 'women of a certain age.' "

Please describe briefly how you got started in all this, and how you arrived where you are currently.
“Fifteen years ago, when I was in the midst of getting a divorce after 24 years, I met a group of poets online and we immediately bonded. Within this group of friends, was my friend Jo who was the most amazing poet and writer. As our friendship grew, we thought about putting together a magazine for women forty plus. At that time it was going to be published in print because online magazines were still in their infancy. We researched names for our publication, knowing that we wanted it to capture the inner makings or beauty of a woman rather than focusing on the exterior as so many magazines do. We researched the word beautiful and found the old Greek word, Kalön.

What is Kalön, you ask? Everything. A garden or a tree, a piece of jewelry or a favorite walk has its kalön and is beautiful or admirable after its own fashion. Something can be beautiful without being perceived or known as beautiful. It is our very inability to know everything about a given object that actually makes it beautiful.
Beautiful is an experience that grows out of curiosity, the paradox of knowledge and the infinite ability of the particular to continue to reveal itself in continuously new and interesting ways.

To shut down the work of beauty, one need only claim to know everything about a given particular, either that one knows definitively what it is, or that one knows it is most definitely nonsense. Either way, it ceases to hold our attention or to reveal new meanings and truths to us.

It is then up to us to reveal new meanings and truths to hold our attention and to grasp the true meaning of Kalön within ourselves.

As with most things when women are elbow-deep raising children, working, managing a home and juggling fifty balls at once, our dream got placed on the back burner.

The years flew by. Our daily talks turned into yearly catch up conversations and 3 years ago, she died from metastatic breast cancer just as I turned 50. This was a huge catalyst for me. I was remarried and in the midst of the corporate world, managing 5 offices and over 800 people. And I was burned out.

A few of my friends and I also began talking about what direction we each wanted our lives to take. I knew that if I didn’t take the leap now, I never would. Kalön Women was born in 2008 as a way for us to reach out to other women sharing similar journeys to share our professional and life experiences, enriching one another along the way.”

Which of your projects are you currently most excited and passionate about?
“I have two actually. First and foremost we just launched a new digital version of our magazine in December. The reviews have been wonderful and our subscriber base is growing exponentially.

My other project is my first book called, Learning How to Hop Again, which is scheduled for release [later] in 2010. This is a book about my life and other women’s lives and how we get so off course, but more importantly, how we make it back.”

How much of your work is focused specifically toward women?
“Everything I do is focused specifically toward women forty plus. I am passionate about giving the everyday woman a voice. All they want is to be heard, for someone to listen, for someone to care.”

What are some of the ways / places you promote your enterprise?
“For the most part, the only promotion I have spent most of my time and effort on is through the social media and co-ventures or banner exchanges with other like-minded businesses.”

Whom / what does your network currently include? How far does your network extend?
“Last year our network went global. We now have an international presence with subscribers from all over the world. Of course, the majority of our subscribers are from the United States.

The last statistics we received were pretty astounding. Our median audience consists of women, [ages] 45-54. Average time spent on our site is 8.9 minutes. We have over 25,000 unique hits per day and our subscriber base has grown to almost 60,000.”

What has been the best about building a network: Positive experiences? Benefits, expected and unexpected?
“For me, the best part about building a network has been the women I’ve met. They are some of the most talented, strong, witty and giving women I’ve ever had the pleasure of meeting. And I say that tongue-in-cheek because most of them I have never met in person! The unexpected benefits were and are the fact that they are ready to jump in and get their hands dirty if asked to do so. All they want in return is to be appreciated. Reciprocation and some laughs. You just gotta have the laughs.”

What challenges (if any) have you found in your networking experiences? Any unexpected events? Any benefits emerging from challenges in the long run?
“The one challenge that we are all having as women entrepreneurs, especially now, is drawing the numbers to pull in the ever elusive advertisers/sponsors. With that being said, if you look long enough and ask the right people, you can even overcome those problems. As Robbie Motter, Founder of Contacts Unlimited says, ‘It’s all in the asking!’”

Bottom line – What do you feel is really working well for you / your company?
“Bottom line? Networking with other like-minded women and being there for each other – not just lip service – truly being there and realizing that if we all pull together we can accomplish anything we set out to do! Kalön Women’s motto for this year is ‘Pulling together in 2010!’”

Besides networking, how else are you promoting your company? Which do you view as the primary vehicle and what makes it more important than the other(s)?
“I do banner exchanges, co-ventures and affiliate programs with other women / businesses, but the primary vehicle is still networking, both online and here in Houston.”

What’s the achievement / accomplishment you’re most proud of at this time?
“I know you think it’s going to be Kalön Women – and I am so very proud of that accomplishment. But for me, it’s my kids and grandchildren. My son is now 30 – talk about a choker – and I couldn’t be more proud of the man that he has become. He is a tremendous father of two beautiful girls who have stolen my heart, and a gentle, loving husband married to a woman that I couldn’t love more than if she were my own.

My daughter is 28 and has always been my best friend. She lights up the room with her smile. We’ve been through a lot together and I am so fortunate to have such a beautiful, sweet woman in my life that I can call my daughter.”

What are your plans and goals for the future ─ organizational / personal ─ especially regarding networking activities?
“My future plans -- now there’s a conversation that could go on for hours! As for Kalön Women, my goal is to reach 100,000 subscribers before the end of the year and to focus on perfecting our new digital magazine.

I want to grow my listener’s base for our Kalön Women in Business Radio Show. We have recorded 40 shows since we began our show in April of 2009.

Personally, I am at the end of marriage number two and have finally faced my own nemesis of codependency and being the perpetual enabler. These were hard things to face, but for the first time in my life, I am truly happy with me!

God willing, my first book, Learning How to Hop Again, will be published this year. It’s under contract and in the publisher’s hands."

What a terrific title! I laugh. I get what that means: I can relate!
"Thanks, Ann! Let me also add: I have created a speaker/training program called “Get Your Big Girl Panties On” which is a guide to help women forty plus through the myriad of life altering changes we are all experiencing as boomer women [all] at the same time!”

Any other point you’d like to emphasize at this time?
“I would like to invite your readers to take a look at Kalön Women and all that we have to offer women forty plus. I think they will find that there are a lot of women out there just like them, who are seeking the same answers to the question: who am I?”

In conclusion, anything you’d like to add ─ some words of encouragement, inspiration for our readers?
“I have several women who inspire me with their words of wisdom. One is Erma Bombeck, who said, ‘When I stand before God at the end of my life, I would hope that I would not have a single bit of talent left, and could say, ‘I used everything you gave me.'

The other woman is Maya Angelou who said, ‘I love to see a young girl go out and grab the world by the lapels. Life's a bitch. You've got to go out and kick ass.’

The one thing I’ve learned over the past few years is this: once you discover what you are passionate about, do not let anything or anyone get in the way or discourage you from achieving your goals.

Women should ask themselves a few questions on their journey of self-discovery or finding their passion:

If you could do one thing to transform your life, what would it be?
Are you living your passion?
What puts a smile on your face?
What do you find easy?
What sparks your creativity?
What would you do for free?
What do you like to talk about?
What makes you unafraid of failure?
What would you regret not having tried?

If they can uncover the answers to these questions, there will be no stopping them!”

No stopping? That sounds just like YOU, Sandra: unstoppable!

So please accept my appreciation for this interview and, beyond that, for the inspiration you’ve provided for me and our readers, as well as, of course, the thousands who are proud members of your vast Kalön Women Community.



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Ann Barczay Sloan, M.A.

Author & Editor / Creative Writing Coach

The Connectrix

Featured Columnist,

www.TheNationalNetworker.com

For more information, please visit Ann's TNNW Bio.



Author of the forthcoming book:

How to Use the Pieces of a Broken Heart:Recipes for Rebirth


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Wednesday, April 07, 2010

JETNETTING: The First Impression Factor XXIII: Reliable... You Are, or You Are Not!

JetNetting with Heshie Segal


A short story about Sarah and Jack, how life works when you do not keep your word, and the lesson you take from it, if you want to be successful.

Sarah was annoyed. “You said you were going to the event. You know I did not know a single person, and you promised you would be there to guide and introduce me. I trusted you to be your word. This is the second time you have done something like this. What I have learned is that you are just not reliable. And to think I was going to talk to you about joining my team. That has now changed.”

Jack was uncomfortable and responded with excuses. “Something came up at the last minute. My son needed the car for an appointment that was really important to him . . . and . . . I, uh, well, I gave in and let him use it. You know how kids beg and beg until they get what they want. He put me on such a guilt trip. I just couldn’t say no. It left me without transportation so I could not get to the event.”

Sarah was no longer annoyed. She was angry. “Just a minute. Let me get this straight. What I am hearing is that OUR appointment, your commitment to me, was not important enough for you to keep your word, knowing I was apprehensive. You did not even consider calling, to at least let me know!"

Jack was digging deeper. “I know you. You are great at meeting new people. I knew you would be able to handle it. You do really well under pressure. I bet you met a lot of people and had a really enjoyable time.”

Sarah realized the pointlessness of the conversation and said, “Jack, you know, you are right. I did meet a lot of people. I went to the registration desk, told them it was my first time and the person I was supposed to meet had not arrived. 'Could they help by introducing me to some of the members?' Of course, they were delighted. Then they asked whose guest I was and of course I told them I was yours.

"One of them replied, 'That’s strange. He said he was coming and did not call to say otherwise. We had counted on him to be one of our ambassadors.'

"I asked them to let me know if you called.

As the evening progressed, I met a gentleman who reminded me a bit of you, Jack. He was well dressed, cordial, obviously very bright, a smooth talker, confident and interesting. He asked a lot of questions, and at one point, mentioned he was looking for a position that was more challenging. I became very still and started to evaluate the possibilities. I was impressed. I was entertaining the idea of inviting him to take a look at our company with the possibility of joining our team, if things went well. Thinking about your not showing up and not having the courtesy to even call, I did tell him that one of the qualities I wanted in a team member was reliability. That was a must!”

Sarah hesitated and wanted to hear what Jack would say.

Jack again became defensive.

Sarah unequivocally knew it was for the best that Jack had not shown up because she could have hired him and made a costly mistake. Jack made a commitment. What went wrong?
  • Jack did not keep his word.
  • He did not show up.
  • He did not even call.
  • He chose his priorities. We all know that our children are important to us. In this case, there was an opportunity for Jack to teach his son about responsibility and reliability via keeping a commitment. What a missed opportunity for a lesson.
  • Jack’s child learned how to become an even better manipulator. Sarah was offended and in the business world it only takes a few offenses before word spreads and business is lost.
  • Jack had proven his lack of reliability. That translates into a lack of integrity, dependability honesty, and the list goes on.
When you are not reliable, you are also saying:
  • I am more important than you.
  • It’s all about me.
  • I get caught up in my own interests, don’t have to be responsible to you and that’s OK.
  • There are rules for other people and I can go by my own rules.
I don’t care about others. If you want the job, the respect, the position, the . . . whatever it is you want, then reliability has to become a part of your process. Be reliable and you win, be unreliable and you lose. It’s almost as simple as that.

How do you show you are a reliable person?

Do what you say you will do. Evaluate what you are asked to do and only commit to what you know you will do. Think about it as a promise and as integrity dictating, “You don’t break promises.” Have a track record of consistency and reliability. Learn to say “no.” Clarify the commitment. You are, or you are not reliable. Normally, there is room for a little flexibility as long as the violation is situational and not a pattern. Don’t be a Jack. Just be reliable.

Be your word! Relationships flourish on reliability. Make your life overflow with a wide circle of reliable people with you standing out as the model "citizen."


For more information, please visit Hershie's TNNWC Bio.




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The Emergence of The Relationship Economy

The Emergence of The Relationship Economy
The Emergence of the Relationship Economy features TNNWC Founder, Adam J. Kovitz as a contributing author and contains some of his early work on The Laws of Relationship Capital. The book is available in hardcopy and e-book formats. With a forward written by Doc Searls (of Cluetrain Manifesto fame), it is considered a "must read" for anyone responsible for the strategic direction of their business. If you would like to purchase your own copy, please click the image above.

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