TNNWC Publications And Informational Products Division publishes The National Networker (TNNWC) Weekly Newsletter and The BLUE TUESDAY Report especially for entrepreneurs and early-stage venturers; free weekly subscriptions to these informative publications are available online to all entrepreneurial Members of TNNWC.

Membership in TNNWC is free (it's automatic for any subscriber to any TNNWC Publication) and available at our website. When you arrive there, just click on any of the JOIN US or BECOME a MEMBER buttons or links.

Monday, July 25, 2011

Leaders Don’t Blow Up Under Pressure | BNI

Things don’t always work out as planned; as a matter of fact, they rarely do. I think most of us are clearly aware of that yet when faced with adversity, particularly in a business situation; some don’t react in the most positive way. Actually, some people completely lose their cool and become hostile, aggressive and demeaning. When reactions sink to this level, it tells others that this might be their default mode for handling all stressful situations. The inability to deal with challenges means you cannot provide the best service to your clients nor promote tranquility and teamwork amongst your peers and employees. Plainly, you fail as a leader.

I recently worked with a vendor to finance a project for their client. I communicated regularly with the client and vendor at each step of the way while executing the numerous documents a business finance normally requires. The process calls for patience and an open communication channel so everyone knows the status. If you have ever refinanced your home, then you know what I’m talking about. At the end of the deal, the vendor became very impatient insisting that the lender inspect the work performed so they could get paid. This phase can take several days to a week yet after the second day, the vendor called me to threaten the lender with taking their business elsewhere. The vendor lost their composure, reacted poorly and alienated me and the lender with their antics.

What was gained by this behavior? Nothing, what was lost? The trust of all parties involved which will never again work together. In business, you will find yourself with all types of issues like work being finished late, the slow processing of documents, poor execution, schedules not meeting deadlines, etc. The success we achieve in business and as leaders will be determined directly on how we learn to cope with inevitable issues and how well we improvise. Will blowing up, venting to everyone around us and chewing out the most convenient person build trust, integrity and good will for your reputation and company?

Consider these steps when things do not go as planned and the tension builds:

1) Take a deep breath and step momentarily away from the situation. In the heat of the moment, you will not see the total picture and may overreact to things which later may seem incidental. Things that work for me include a visit to the gym, go for a jog, play with your dog or call a friend to chat about something unrelated.

2) Once away from the stress and you are ready to re-engage, think through a plan of action. Evaluate the alternative choices on how to handle the challenge or roadblock and shoot for an outcome in which the parties involved will win or at least keep their dignity. My firm belief is if someone has failed you completely then separate yourself from them but do it without crushing them.

3) Execute your action plan with a slow, controlled demeanor and speak softly and evenly. Don’t let the stress allow your mouth to run off without you and stay in complete control. Undoing harsh words and actions are much more stressful, painful and embarrassing than thinking it through the first time around. If your plan is to confront and discuss a sensitive agenda with someone, then try a slow intentional delivery in a neutral location which will put them more at ease and increase the chances your message will be more clearly heard and understood.

The cornerstone of every great leader and successful business person is one that can think clearly, methodically and logically under stress. Our great presidents, coaches, teachers and generals are remembered and honored for performing at a high level under stress. By using a few simple steps, we can all practice keeping our cool under pressure.

Lester M. Salvatierra is an experienced and licensed Finance Specialist with First U.S. Finance ( He helps small to mid-size companies lease or finance a wide variety of equipment and special projects nationwide. He is passionate about referral marketing and is a business networking coach and Area Director for Business Network Int’l in Ventura County, California. Sign up now to follow his business networking blog at:

With over 5,500 active chapters, and over 100,000 members throughout every populated continent worldwide, BNI is the largest and most successful business referral organization in the world. BNI was founded in 1985 by Dr. Ivan Misner and the organization, which allows only one person from each profession to join a chapter, offers members the opportunity to share ideas, contacts, and most importantly, referrals. Last year alone, members of BNI passed 6.2 million referrals, generating 2.6 billion dollars’ worth of business.

For more information on BNI, please visit or call BNI Headquarters at 909.608.7575.

~ BNI Store -
~ Blog -
~ BNI SuccessNet Newsletter -
~ BNI Twitter page -
~ BNI Facebook page -
~ NetworkingNow -

For complete tactical and strategic business planning, marketing, media, lead-generation, technological and capital resources, scalable solutions and tools to support every entrepreneurial start-up, young enterprise, small- to medium-sized business and emerging high-growth company, talk to the Advisors and Experts at TNNWC Group, LLC.

We are a collaborative entrepreneurial, creative organization offering you hands-on, personalized assistance in every aspect of achieving your monetization, profitability and financial sustainability objectives, domestically and globally.

We don’t just “coach” you or offer you pre-packaged, push-button solutions – we listen to you, analyze your exact needs, and work within your scale of operations and your budget to: (1) create your optimal tool kit , and (2) work as your partner (with our sleeves rolled up) to implement your plan by supporting you in the most efficient and productive use of every tool.

Visit our website, which is located at

To receive your Free Subscription to our critically- acclaimed business newsletters, publications, information bulletins and alerts, simply join us as a Member. Two of our most widely-read publications include The National Networker (TNNWC) Weekly Newsletter, and The BLUE TUESDAY Report. Every Subscriber automatically receives Free Membership.

Membership will grant you access to our unique suite of business planning, business-building, business promotion, business cost-reduction, business capitalization and strategic planning services, as well as entry to our expert management consulting services. These benefits are unequalled anywhere.

Just go to our home page, and click on the “JOIN US” button. Find out about what WE can do for YOUR growing enterprise -- we are recognized advocates, champions, thought-leaders, writers and keynote speakers on such timely subjects as social networking and relationship-building, traffic -building, social media buzz, branding, developing international trading and joint venture relationships -- and structuring and obtaining alternative forms of capitalization. We are on top of every significant business, regulatory, technological, social and consumer trend worldwide.

At TNNWC, we have a specific orientation: We Solve Problems. We Help Our Clients To Achieve Their Goals And Objectives. Prosperity. Peace. Collaboration. Sustainable Solutions For Continuous Growth™.

Subscribe. Join Us. Visit Us.

You can access our free supplemental RSS FEED by clicking *HERE*

This blog post format is Copyright © Douglas E. Castle, with all rights reserved.

About Douglas E. Castle
Forward/Share This Article With Colleagues And Social Media:

No comments:

Blog Archive

BNI News Feed

The Emergence of The Relationship Economy

The Emergence of The Relationship Economy
The Emergence of the Relationship Economy features TNNWC Founder, Adam J. Kovitz as a contributing author and contains some of his early work on The Laws of Relationship Capital. The book is available in hardcopy and e-book formats. With a forward written by Doc Searls (of Cluetrain Manifesto fame), it is considered a "must read" for anyone responsible for the strategic direction of their business. If you would like to purchase your own copy, please click the image above.


Site Credits:

Featured in Alltop
ALLTOP Business
News Wire. HOT.
Cool Javascript codes for websites  Fabulous Free Calendars

Create FREE graphics at