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Friday, April 15, 2011

A Shoe Shine Can Impact your Day! | CEO SPACE

"Is getting more things done in less time going to make a difference, or will it just increase the pace at which I react to the people and circumstances that seem to control my life? Could there be something I need to see in a deeper, more fundamental way — some paradigm within myself that affects the way I see my time, my life, and my own nature?" – Steven R. Covey, in The 7 Habits of Highly Effective People.

I stopped to get a shoe shine in the Chicago airport. There was no one present when I arrived at the shoe shine chair. After a few minutes I heard a voice coming from down the corridor, “Just have a seat!” he cried. So, I lifted myself up the high chair expecting another boring, conversation less shoe shine.

Well, it was the best shoe shine I have ever gotten AND it was an inspirational moment. There are times when someone shows up to lift us out of our fog. This was that kind of experience for me. His name is Sherman and he loves shining shoes.

The man who was proceeding to shine my shoes responded to my question of “Will you make me look professional from the bottom up?” He answered, “No, you are responsible for that. I can only make your shoes look great.” To which I responded, “You must be good at this.” He then answered, “No. I’m great at this! I put my heart into it and provide you the best service that I can deliver.”

Wow. That was a great response! He went on to share his principles of success with me, so I asked, “Why don’t you go on stage as a speaker so you can share these principles?” To which he replied, “I like what I am doing, so I will stay right here.”

It made me reflect on the fact that I also like what I do and never want to stop even though I turn 65 this year which is the official place we, as Americans, get permission to “retire.” Not wanting to check out of the space that brings me value by bringing value to others, I revisited my commitment that I never wanted to “retire.” I love working with leaders and adding value to their work. Why should I ever stop?

Sherman went on to talk about his level of commitment to providing the best service and to serve people from his heart (said as he patted his chest over his heart).

Here’s what I learned in just under 10 minutes from Sherman about success:

  • Show up – you have to be present, fully present
  • Be prepared – know what you will need and plan ahead to have it
  • Serve others with your heart – don’t just provide the minimum, provide the best
  • Show others that you care – tell people that they matter and ask what they want
  • Be great at what you do – there’s no half way, you are great or you are ordinary – do we need more ordinary people among today’s leaders?

I was not looking for inspiration. It came to me. Fortunately, I was paying attention. An effective leader is aware – not only self-aware, but also aware of what value others are bringing to their work and to us through their work. I had been on the phone, or writing this article, or just in a fog thinking about only my problems or challenges, and then I might have missed out in the moment of inspiration that appeared in my day.

The Greek words for time, Kronos (Χρόνος) and Kairos (καιρός) give perspective on chronological time (sequence and strategy) and the unplanned moments in time that bring us an emphatic revelation. It’s a Kairos moment when God allows up to experience his joy from unexpected sources and it is a perfect moment of discovery.

I received an unexpected gift today. How will you bring value to someone in an unexpected way today?


Founded by Berny Dohrmann over 20 years ago, CEO Space is a private entrepreneurial business club with an environment that we created for people to be able to get quick results with their business through networking, education, and resources. For a one-time tuition payment Entrepreneurs receive a Lifetime membership and one free class, as well as a lifetime of mentoring, contacts; resources, and most of all a lifetime of support for you and your business as you grow. You can learn about Transformational Leadership and other topics at CEO Space.

ABOUT: Hugh Ballou has been an instructor at CEO Space Forums for many years, and is facilitator for CEO Space's innovative Faculty Integrity Team (FIT). He orchestrates success with Transformational Leader around the world with his unique and effective leadership skills developed in over 40 years working as conductor or orchestras and choirs.

For more information on CEO Space please visit or call CEO Space at 256.850.4700.

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The Emergence of the Relationship Economy features TNNWC Founder, Adam J. Kovitz as a contributing author and contains some of his early work on The Laws of Relationship Capital. The book is available in hardcopy and e-book formats. With a forward written by Doc Searls (of Cluetrain Manifesto fame), it is considered a "must read" for anyone responsible for the strategic direction of their business. If you would like to purchase your own copy, please click the image above.


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